You can contact us in 2 easy ways:



Emails and support tickets can be sent 24 hours a day, and we aim to respond within 4 working hours (9am to 6pm daily). 


Please refer to the links below for common issues, or check our guides for more details:


My session is still active

  • If you have already left but still have an active session, please click here and view the help page for a complete solution. 


I've sold my vehicle, but a session has started


Season Passes

  • If you have a season pass (daily, weekly, or monthly), please refer to the pass terms and conditions for additional details and instructions. If you encounter any issues with your session, please contact the local team via the car park office, help points on the machines, or at the exits before leaving.


Staff Parking

  • If you have staff parking, please contact the local team via any help points on the machines or exits before leaving.