QwikPark uses Automatic Number Plate Recognition (ANPR) cameras to detect your car. These cameras are over 99% accurate, but sometimes the cameras can either misread or simply cannot see your car registration plate (because of dirt, snow, etc.).
When you arrive at the car park, if the barrier does not lift, press the button and take a ticket to gain access.
- If the parking system issues a ticket, but you still receive an in-app notification and have an active session, you can discard the ticket because the app will continue processing the session.
- If the barrier does not lift at the exit, please do not pay with the ticket; press the help button and let the local team know you are using QwikPark.
- If you take a ticket and do not have an active session on the app, you can use the ticket and pay at the payment machines as usual. When you next visit, your next session should start automatically. This will most likely be an intermittent issue related to the ANPR cameras' performance.
- If you use a season pass, permit, or staff whitelist, please speak with the local parking office or contact the local parking team via any help point on a payment machine or at entry or exit, and they can validate your parking at the discounted rates. This is a requirement of your pass Terms and Conditions for the ticket to be validated. You will not need to pay if you are using a monthly season pass.
Please note:
- If your payment card has expired or you do not have one added, you will not be able to access the car park with QwikPark.
- If you have any outstanding payments on your account, access may be restricted. You will need to process these before the account is cleared.
- Some passes have time restrictions for when they can be used, so be sure to check this, as it may be that your current pass is not available to be used at the time you arrive.