FAQ

How do I pay if I left the car park without paying?
If you left the car park and signed up for a QwikPark account, or were unable to pay while in the car park, you can make a payment using the link below. thi...
Sun, 14 Jun, 2026 at 9:48 PM
How do I use or apply a discount?
You must be parked and have an active session to add a discount. After you have parked, tap Add Discount from the app homepage. To add the disc...
Tue, 16 Jun, 2026 at 7:55 PM
The entry barrier didn't automatically open
QwikPark uses Automatic Number Plate Recognition (ANPR) cameras to detect your car. These cameras are over 99% accurate, but sometimes they can misread or s...
Wed, 17 Jun, 2026 at 12:41 AM
I can't see my parking session / Session not started
I've signed up after arriving: To start a parking session in the app, you must be signed up before entering a car park.  If you signed up after ar...
Wed, 17 Jun, 2026 at 10:28 PM
What if I am overcharged or incorrectly charged?
If you have any issues with parking charges that have been applied, please contact us by raising a support ticket. We can quickly and easily arran...
Wed, 17 Jun, 2026 at 10:31 PM
I've exited but my parking session did not stop
On rare occasions, the number plate cameras may not accurately read your plate, which could result in your parking session remaining active. When you le...
Wed, 17 Jun, 2026 at 10:34 PM
What is AutoPay?
AutoPay Enter, exit and pay automatically. No need to take a ticket or visit a pay machine. How Does it Work? AutoPay is activated when you add...
Wed, 17 Jun, 2026 at 10:38 PM
What if the exit barrier will not automatically raise?
On rare occasions, the car park Automatic Number Plate Recognition (ANPR) may have trouble reading your number plate, and it will not be able to let you lea...
Sun, 9 Jul, 2023 at 9:20 PM
How does Premium Parking work?
Premium Parking is now available in selected car parks and lets you book larger bays in great locations. To book a Premium Parking spot: Tap Premiu...
Thu, 18 Jun, 2026 at 2:14 PM
I've sold my car and a session has started
You may have forgotten to remove a car you recently sold or used as a hire car, but because it is still linked to your account, a new session has been start...
Thu, 18 Jun, 2026 at 2:14 PM