FAQ

What if I am overcharged or incorrectly charged?
If you feel that you have been incorrectly charged at anytime, please contact QwikPark direct by raising a support ticket or call us on 02392 473575. One of...
Fri, 21 May, 2021 at 9:25 PM
How do I use or apply a discount?
If you are entitled to any discounts for your parking session then you can apply them from within the app or desktop site by going to your parking session -...
Fri, 21 May, 2021 at 9:27 PM
What if the car park entry barrier doesn't automatically open?
QwikPark uses the car parks built in Automatic Number Plate Recognition (ANPR) cameras to detect your car. Although these cameras are over 99% accurate, som...
Wed, 16 Jun, 2021 at 6:43 PM
What happens if I exit a car park but my parking session does not stop?
When you leave a car park you should receive a notification and / or email from QwikPark within 5 minutes, usually much faster. If you do not get a notifica...
Sun, 21 Mar, 2021 at 1:37 PM
What happens if the exit barrier will not automatically raise and let me leave a car park?
On very rare occasions the car parks Automatic Number Plate Recognition (ANPR) may have trouble reading your number plate and therefore it will not be able ...
Sun, 21 Mar, 2021 at 1:49 PM
Is the QwikPark app and website secure?
Yes, very secure. Your privacy and data security are extremely important to us.  Here are just a few of the steps we take to ensure the highest levels ...
Fri, 21 May, 2021 at 9:34 PM
Can I see my current parking time and cost?
Yes, when you are in the app you can view all of the information about your session, including: Parking time Cost Any season passes or permits in use...
Tue, 8 Sep, 2020 at 12:59 PM
How can I contact QwikPark?
You can contact us in 3 easy ways: Raise a support ticket here: https://qwikpark.freshdesk.com/support/tickets/new  Email us: support@qwikpark.co...
Tue, 15 Jun, 2021 at 3:58 PM
What is AutoPay?
QwikPark's AutoPay system allows you to automatically enter and exit any enabled car park without the need to visit a pay machine. Your default ...
Mon, 14 Jun, 2021 at 2:35 PM
What happens if a payment fails or my card is declined?
Occasionally there may be an issue with payment which will result in a failed payment attempt. This can be for many reasons, most banks withhold payment due...
Mon, 15 Feb, 2021 at 4:39 PM