FAQ

How do I use or apply a discount?
NOTE: You must have an active parking session to be able to use or apply a discount.  When you arrive at a QwikPark enabled car park, your parking sessi...
Thu, 30 Dec, 2021 at 2:25 AM
What if the entry barrier doesn't automatically open?
QwikPark uses the car parks built in Automatic Number Plate Recognition (ANPR) cameras to detect your car. Although these cameras are over 99% accurate, som...
Mon, 20 Dec, 2021 at 2:16 PM
What if I am overcharged or incorrectly charged?
If you feel that you have been incorrectly charged at anytime, please contact QwikPark direct by raising a support ticket or call us on 02393 552 442.  ...
Fri, 28 Jan, 2022 at 9:52 PM
What if I exit but my parking session does not stop?
On rare occasions, the number plate cameras may not accurately read your plate which could result in your parking session remaining active. When you lea...
Sun, 10 Apr, 2022 at 9:54 PM
What is AutoPay?
QwikPark's AutoPay system allows you to automatically enter and exit any enabled car park without the need to take a ticket or visit a pay machine. ...
Sun, 10 Apr, 2022 at 10:01 PM
What happens if the exit barrier will not automatically raise?
On very rare occasions the car parks Automatic Number Plate Recognition (ANPR) may have trouble reading your number plate and therefore it will not be able ...
Mon, 20 Dec, 2021 at 2:37 PM
How can I contact QwikPark?
You can contact us in 3 easy ways: Raise a support ticket here: https://qwikpark.freshdesk.com/support/tickets/new  Email us: support@qwikpark.co...
Sun, 29 Aug, 2021 at 1:42 PM
What happens if a payment fails or my card is declined?
Occasionally there may be an issue with a payment which will result in a failed payment attempt. This can be for many reasons, most banks withhold payment d...
Fri, 14 Jan, 2022 at 1:30 AM
How does Premium Parking work?
Premium Parking is now available in selected car parks and allows you to book and reserve bigger bays in great locations. To book a Premium Parking spot...
Sun, 17 Apr, 2022 at 9:38 PM
Do I pay the same price as other car park users?
QwikPark users pay the standard parking tariff in the car park, the same as any other user. In many car parks, you will be entitled to some form of first us...
Mon, 20 Dec, 2021 at 5:07 PM