On rare occasions, the number plate cameras may not accurately read your plate which could result in your parking session remaining active.

When you leave a car park you should receive a notification and / or email from QwikPark within 2 minutes, usually much faster. If you do not get a notification, open the app or website and view your current parking sessions to see if you still have an active parking session.

If it shows that your parking session is still active, you can manually end the session with just a few taps:

  • On your parking session page - Tap End Session.
  • Select the time you left the car park.
  • Confirm that you have left and this is the correct time. 
  • You will be shown the updated price, this includes any discounts.
  • Tap End Parking Session.

The end times are manually checked with the local parking system, just to make sure the exit time isn't significantly different (hours, not minutes).

If you have any issues, you can contact either QwikPark directly (02393 552 442), or the car park office or parking operator.

QwikPark or the parking operator can also manually end your parking session back to the exact time you left so that you are charged the correct parking fee. You will not be overcharged.