Renewing a Pass or Permit:
When you add a pass to your account, it will show you how many times the pass will automatically renew.
You can also view the pass detail at any time by going to Passes, and then tapping on the pass you want to view.
When you open the pass, it will show the number of remaining renewals.
If it is set to Auto Renew, then the pass will be renewed once it reaches the expiry date. If the pass has a price, you will be charged the advertised rate. Some passes do not require a payment to be renewed.
You can cancel the Auto Renew function for any pass at any time. Please note that the Auto Renew function cannot be enabled again once it has been cancelled.
The number of renewals are set by the car park owners, once the renewals reach zero, the pass will expire. If the pass is still available (you can search for passes from the homepage), you can simply add a new one to your account.
If you have reminders enabled in your notification settings (Account > Notifications), you will receive a notification email when any pass is due to expire or renew. Email reminders are enabled by default.
Cancelling a Pass or Permit:
The ability to cancel a pass or permit is at the discretion of the car park owner/operator and the details for this are always included in the terms and conditions.
In most cases, permits cannot be refunded once started, but this is at the discretion of the car park owner. Please get in touch with us if you have any issues with a season pass or need to cancel and our team will be happy to review this for you and see if we can assist with the cancellation.