Payment Failed
Occasionally, there may be an issue with a payment, resulting in a failed payment attempt. This can be for many reasons. Most banks withhold payment due to random security checks, but this can also be due to things such as:
- Incorrect expiry dates
- Fraud checks
- Limited funds
- Expired cards
Unfortunately, the banks give limited information about why the payment failed.
Please Note: If your account has more than 2 failed payments, access will be restricted to all car parks until this is resolved.
To clear a failed transaction, go to Account > Transactions. From here, you can use the filter or scroll to see any failed transactions. Then you can tap on these to see the full details, along with the option to Retry Payment:
QUICK FIX TIP: If your payment continues to fail after using the Retry option, you can add the same payment method again, set the newly added version as default and then remove the old one. This will usually rectify the issue as it updates the bank approval.
Alternatively, you can add a different payment method.
If this does not work, you may need to contact your bank directly and ask them to remove any blocks they have in place.
If you have any issues with payments, please Contact Us.