PLEASE NOTE: OUR GALLERIA PARKING SERVICE IS NOW CLOSED


We regret to inform you that we can no longer offer our app and payment facilities at The Galleria Car Park, and the service will be closed from Tuesday, the 28th of May 24.


Please note that this only affects the Galleria Car Park. If you also use QwikPark elsewhere, the service will continue to operate as usual.


Unfortunately, these circumstances are beyond our control due to a change in the parking management services and payment systems at The Galleria. 


The car park is now managed by Horizon Parking, who have added new signage throughout the car park, and they have advised us that all payments should be made using the parking machines or any alternate options which will be shown on the signage around the car parks.


If you are using the QwikPark AutoPay system, it should continue to operate until Tuesday. At this point, it will no longer automatically process payments for you and will be disabled. If you prefer, you can manually disable this before the 28th by removing the payment card from your account and then using the machines at The Galleria


Our team can help if you have any questions about your account.


We have listed some of the information we have received below, which you may find helpful:


Outstanding Payments

If you have any outstanding payments on QwikPark, you can process them on the app by going to Account and then Transactions, or you can contact our help team, and we can assist you with these.


Gym Users

Please use the kiosks in the gym to validate your parking. If you are using QR codes for the app, these should remain available until Tuesday.


Privilege Club Users

We have been informed that the Privilege Club parking will no longer be available after 4pm today, Friday, May 24th. For any queries related to Privilege Club parking, please contact the Galleria Customer Services Team on the first floor of the shopping centre.


You can find more information about The Galleria car park prices here - https://thegalleria.co.uk/car-park/


Blue Badge Holders

If you park after Tuesday, please visit the customer services desk to ensure your details are registered with the Galleria and the new parking system.


Staff Parking

Please contact the Galleria management or customer services team to ensure your details are registered for the new parking systems.


We want to say a huge thank you for using our app, and we hope you get a chance to use it again in other car parks.


Please let us know if you need any other information about the changes; you can email us anytime at support@qwikpark.co.uk.




THE LATE PAY AND AUTOPAY SERVICES SHOWN BELOW WILL CLOSE ON TUESDAY 24th MAY 24.



Late Pay:


If you have downloaded the app after arriving or have already left the car park, you can easily pay for your session on the Galleria Late Pay page on the app.


  • Search for The Galleria and select the Late Pay page.
  • Tap on Book or Pay for Parking.
  • Select a vehicle.
  • Select a start time - We will adjust this automatically if it doesn't match the local data.
  • Select a duration - please ensure you select enough time to cover the period you were in the car park.


Once you have selected the 3 options, your price will be shown, and you can process the payment. We will automatically link your payment to your previous sessions. 


The app will inform you if there are any issues with the selected time periods; once the payment is complete, your session will be processed and cleared.


When you next arrive, your new session will start and end automatically (using AutoPay) on the app, and you will no longer need to use the Late Pay option.


If the payment option button is missing from the page, please ensure you are using the latest version of the app. The app should update automatically, but you can also check the app stores for the latest version.


Please be aware that we do not own or manage the local parking machines, we only offer an alternate way to pay. If you have any issues with payments on the local parking machines, you will need to speak directly with the Galleria customer services team on 01707 256860.


Please contact us if you need any further assistance.