If your session did not start, the local number plate cameras may have misread your number plate. If you were issued a ticket, you can discard it, as you will not need it to make a payment.
If you have a season pass, please contact the parking team using the help points at the payment machines or exit, or visit the parking office. They can validate your session if you show them your QwikPark account. You will not be required to pay the full parking rates if you have a valid discount pass.
If you have a monthly pass, no fee will be applied. If you have a daily pass, the car park team can discount the session so you only pay this rate.
If you are asked to pay any fees that do not correspond to your pass, you must contact the local car park team using one of the help points on a payment machine or at the exit before leaving.
Refunds cannot be issued if you make additional payments within the car park.
There are additional details about the process in your pass terms and conditions, which you agreed to when adding the pass. We recommend you check these again so you are up to date on the requirements for your discounts. This is important, as failing to adhere to the terms can result in additional fees or the discount being revoked by the car park operator.
If you have any ongoing issues, please contact us as soon as you can so we can help identify and resolve the problem.