FAQ

How do I use or apply a discount?
For staff parking please click here. You must be parked and have an active session to be able to add a discount. After you have parked, tap Add Disc...
Thu, 18 May, 2023 at 9:15 PM
What if the entry barrier doesn't automatically open?
QwikPark uses Automatic Number Plate Recognition (ANPR) cameras to detect your car. These cameras are over 99% accurate but sometimes the cameras can either...
Thu, 23 May, 2024 at 12:25 AM
I can't see my parking session / Session not started
I've signed up after arriving: For a parking session to start on the app, you must be signed up before you enter a car park.  If you have signed u...
Sat, 31 Aug, 2024 at 4:35 PM
What if I am overcharged or incorrectly charged?
If you have any issues with parking charges that have been applied, please contact us by raising a support ticket. We can quickly and easily arran...
Sun, 14 Jan, 2024 at 11:41 AM
I've exited but my parking session did not stop
On rare occasions, the number plate cameras may not accurately read your plate which could result in your parking session remaining active. When you lea...
Sat, 29 Apr, 2023 at 3:04 PM
What is AutoPay?
AutoPay Enter, exit and pay automatically. No need to take a ticket or visit a pay machine. How Does it Work? AutoPay is activated when you add...
Sat, 6 Jul, 2024 at 1:03 PM
What if the exit barrier will not automatically raise?
On rare occasions, the car park Automatic Number Plate Recognition (ANPR) may have trouble reading your number plate, and it will not be able to let you lea...
Sun, 9 Jul, 2023 at 9:20 PM
How does Premium / VIP Parking work?
Premium Parking is now available in selected car parks and allows you to book and reserve bigger bays in great locations. To book a Premium Parking spot...
Tue, 4 Oct, 2022 at 11:07 PM
What if a payment fails or my card is declined?
Payment Failed Occasionally, there may be an issue with a payment, resulting in a failed payment attempt. This can be for many reasons. Most banks withh...
Fri, 6 Dec, 2024 at 8:59 AM
What if I cant use my phone to access QwikPark?
You do not need to have your phone with you to be able to access any QwikPark enabled car parks. If your account is active with a valid payment method, the ...
Fri, 8 Nov, 2024 at 10:46 PM